Breakthrough T1D’s commitment to supporting the entire T1D community includes providing you with information and resources to help you navigate life with type 1 diabetes.
Continuous Glucose Monitors (CGMs) have helped millions of people better manage their diabetes. But we are aware that, at times, people in our community may experience issues with their CGMs. This can include inaccurate readings, faulty sensors, customer service issues, and more. If you are having an issue with your CGM or if your symptoms do not match the reading on your CGM, you should always follow the manufacturer’s guidelines and check your blood sugar with a glucometer.
Our community relies on these devices, and it is critical that they work as intended. If you are having issues, please see the contact information for each company’s customer service line where you can receive technical support, request a replacement sensor, and more.
Abbott
- Phone: 1 (833) 815-4273
- Customer support
- Request a replacement sensor
Dexcom
- Phone: 1 (888) 738-3646
- Customer support
- Request a replacement sensor
Medtronic
- Phone: 1(800) 646-4633, menu option 1
- Customer support
- Request a replacement sensor
Senseonics
- Phone: 1 (844) 736-7348
- Customer support
These sensors are all regulated by the U.S. Food and Drug Administration (FDA). If you have product concerns that are unable to be resolved through each company’s customer service line, you can report those concerns to the FDA here.
